Toll free Number
Website
Founder/CEO
Marcin Kleczynski
Working Hrs
24 hours a day, 7 days a week
Office Address
3979 Freedom Circle, 12th Floor, Santa Clara, CA 95054
Malwarebytes is a cybersecurity company that offers both free and paid versions of its tools and services to shield businesses, smartphones, and home PCs against malware and other threats.
A more thorough explanation of Malwarebytes can be found here:
The Functions of Malwarebytes:
- Malwarebytes is an expert in identifying, eliminating, and averting malware, which includes viruses, ransomware, spyware, adware, and other online dangers.
- Both a free and a paid version are available: Malwarebytes Premium, which offers real-time protection and other capabilities, and a free version for malware detection and removal.
- Real-time Protection: Malwarebytes Premium offers real-time defense against a range of dangers, such as ransomware, phishing websites, and internet frauds.
- Web protection, malware and PUP (Potentially Unwanted Programs) prevention, and other security features are all included in Malwarebytes Premium's several protection layers.
- Browser plugin: Malwarebytes Browser Guard is a browser plugin that makes browsing safer and quicker by blocking trackers, advertisements, and harmful websites.
- VPN: Malwarebytes Privacy is a VPN that offers a more secure and private internet experience while safeguarding personal data and online privacy.
- For Home and Business: Malwarebytes provides managed services and products to meet the needs of both home users and companies.
- Device Protection: Malwarebytes offers protection for a range of gadgets, such as tablets, computers, and smartphones.
- Identity Protection: To secure private data and reputation, Malwarebytes provides identity protection.
- Privacy Protection: To protect personal data and internet privacy, Malwarebytes provides privacy protection.
- Family Protection: Malwarebytes provides family protection to shield all family members from threats, dangerous websites, and internet frauds.
Connect customer service does not provide call center services or customer support operations for Malwarebytes. The two organizations are not related. Connect customer service builds free tools and shares information to help customers of companies like Malwarebytes. For large companies that includes tools such as our Connect customer service Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with Connect customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Disclaimer: This website is an independent informational resource and is not affiliated with Malwarebytes Inc. For official support, visit malwarebytes.com.
Read what others have said :
Browser and Web Protection Issues
Web protection with Malwarebytes has been inconsistent. Some dangerous sites were flagged, but others slipped through. Customer support responses were slow, and technical support seemed overwhelmed. I feel the program isnât fully reliable for everyday web browsing, which is disappointing.
Jameson
Jan 09, 2026
High CPU or Memory Usage
My system has been running extremely slow because of high memory usage. I reached out to customer support through the website, but their technical support suggestions didnât work. I also tried calling Malwarebytes phone number, but it took forever to get help. Sophos Home isnât performing well on my device.
kavin
Jan 03, 2026
Program Not Updating
Iâve been trying to update Malwarebytes for days, but it keeps failing. Contacting customer support has been a headache, and their technical support hasnât provided a proper solution yet. Frustrating experience for a program I rely on daily.
John Dale
Jan 02, 2026
Technical Errors and Crashes
After the recent update, Malwarebytes keeps crashing, and I canât use it properly. Contacting customer support was tedious, and their technical support suggestions didnât fix the problem. I expected a smoother experience for security software.
Josh tongue
Dec 23, 2025
Quarantine and Removal Issues
The quarantine feature didnât work as advertised. I had to manually delete the infected files. Tried contacting customer support, but responses were delayed and unhelpful. Technical support seems inexperienced, which is frustrating for someone relying on this software.
Adam
Dec 23, 2025
Issues for business / enterprise deployments
Deploying Malwarebytes across our enterprise has been a nightmare. Technical support is slow to respond, and their customer support seems overwhelmed. I often had to call the Malwarebytes phone number multiple times just to get basic guidance. Configuration issues caused downtime and frustration for our teams. Overall, the support experience makes managing this software much harder than it should be.
Kevin
Dec 11, 2025
License & Subscription Issues
Malwarebytes has been frustrating to deal with regarding my account and subscription. The license keeps showing as expired despite recent payments. Customer support was slow, and technical support over the phone didnât provide any real solution. For a paid security product, this experience feels unacceptable.
Russell
Dec 11, 2025
Performance impact on system / slowdowns / crashes
Since installing Malwarebytes, my computer has been sluggish and unstable. Even simple tasks like web browsing or opening documents cause delays and occasional crashes. I called their customer support, but the phone support and tech guidance were unhelpful and slow. I expected protection without hurting my system, but Malwarebytes seems to make performance worse instead.
Grayson
Dec 09, 2025
Overâaggressive blocking & false positives
Malwarebytes keeps flagging safe programs and files as threats, which constantly interrupts my work. Every time I try to run trusted applications, I get alerts that force me to stop what Iâm doing. Adjusting the settings doesnât seem to help, and support wasnât very helpful. I expected better protection without disrupting normal computer use, but this software has been more frustrating than useful.
Aiden
Dec 09, 2025
Poor or slow customer support
Malwarebytes support team is painfully slow. I submitted a request for help with an installation error, but the responses were delayed and incomplete. Each interaction required multiple follow-ups to get even partial assistance. Itâs frustrating to spend money on software and receive such poor customer service.
Micah
Dec 09, 2025
Performance impact or compatibility issues
Malwarebytes has negatively affected my computerâs performance. Even simple tasks like opening documents or browsing take much longer than before. Some apps crash or donât start at all. Customer support responses were slow and didnât resolve the issues. Overall, this software feels heavy, incompatible, and frustrating to use.
Josh Gleson
Dec 09, 2025
Scanning Problems
Malwarebytes has been causing constant scanning issues on my PC. Full system scans often freeze halfway, and sometimes the program fails to detect threats that I know exist. Real-time scanning also seems inconsistent, leaving me worried about my systemâs safety. Customer support was slow to respond and didnât provide a clear solution. For the price, I expected a more reliable experience. Overall, Malwarebytes feels frustrating and unreliable.
Tim Brand
Dec 06, 2025
Subscription & Billing Problems
Iâve had ongoing issues with Malwarebytes billing. My subscription was auto-renewed without proper notice, and the payment process was confusing. Contacting customer service for clarification or a refund has been slow and unhelpful. It feels like thereâs no easy way to manage my account or understand what Iâm being charged for. For a software I rely on for security, these subscription and billing headaches are really disappointing.
Ryan Teague
Dec 05, 2025
Real-Time Protection Failures
Malwarebytesâ real-time protection is not working as it should. Even with everything up to date, malware and suspicious programs slip through without warning. This is stressful and undermines my trust in the software. I purchased it for continuous protection, but now I constantly worry that my computer isnât actually secure.
Adam Zampa
Dec 05, 2025
Disappointed with the spamming Malwarebytes
I got frustrated so I installed privacy and browser guard and now I am at 100% safety lol. I disabled ad blocking on browser guard but all the other functions as default I left enabled, so I am still protected from scam pages etc, and ad guard with my extensive filter list is doing the ad blocking. This should work fine. I also exited VPN and disabled start with windows so I will see if my system still hangs now.
Jake Weatherald
Dec 03, 2025
lack of a real-time protection module
The absence of a real-time protection feature in Malwarebytes leaves devices exposed to active malware attacks. Customer service provides no concrete solution, just repetitive troubleshooting steps. The system feels incomplete without this essential function, and users are forced to rely on other security tools for safety. Very disappointing customer service overall.
Jack wil
Nov 06, 2025
Frequently Asked Questions
What is the Malwarebytes customer service number?
You can reach Malwarebytes customer service by calling Malwarebytes or visiting the Malwarebytes support website for live chat assistance.
How do I talk to a real person at Malwarebytes?
You can utilize the AI chatbot on Malwarebytes' support website or via your Malwarebytes account to talk to a representative, or you can open a support ticket.
Does Malwarebytes have 24/7 customer service in the USA?
Yes, in addition to other services like customized security assessments and a 60-day money-back guarantee, Malwarebytes provides 24/7 human support in the USA.
Does Malwarebytes charge for tech support?
The basic customer care offered by Malwarebytes is free and included in all of their plans.