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Epson

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Average Rating: 1.9 ★
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Toll free Number

800-533-3731

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Website

www.epson.com

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Founder/CEO

Hisao Yamazaki

schedule
Working Hrs

Monday to Friday, 6am to 8pm PST

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BBB Rating

A+

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Office Address

Suwa, Nagano, Japan

The global Japanese corporation Epson creates and produces a range of goods, such as robots, projectors, printers, and scanners. One of the biggest producers of printers and associated devices worldwide is Epson. 
Products: 

Printers: Dot matrix, laser, thermal, and inkjet printers for home, office, and commercial use 
Scanners: scanners for color images 
Projectors: The 3LCD projectors are the projectors. 
Industrial robots 
Sensing apparatus: Sensing systems and related electronic parts 
Watches: Watch movements and wristwatches 
Computers: desktop and laptop models 
Systems for point of sale: Point of sale printers
 Disclaimer: This website is an independent informational resource and is not affiliated with epson Inc. For official support, visit epson.com.

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Read what others have said :

Error Codes / Warning Lights

★★

Using my Epson printer has been a headache. Error codes keep appearing, and the warning lights won’t go away. Technical support was courteous but unhelpful, and customer support couldn’t provide a clear solution. I wouldn’t recommend this to anyone who needs hassle-free printing.

Bistrow
Jan 08, 2026

Printer Offline Problem

★★★

Epson printers work fine when they work, but the offline issue is constant. After every update, the printer disconnects again. Customer support was polite but not very helpful. Technical support couldn’t explain why this keeps happening. Not happy with the overall service.

Ronaldo
Jan 03, 2026

Loud Noise / Mechanical Issues

★★

The printer I bought from Epson has persistent mechanical noise, and customer support hasn’t been helpful. Technical support couldn’t identify the problem properly, and I had to keep calling the Epson phone number without any real solution. Very disappointing service overall.

John
Jan 02, 2026

Connection & Offline Issues

★★

Connecting my Epson device has been a headache. I contacted support for guidance, but the process was cumbersome. The representative was friendly but seemed overwhelmed, and I felt like I was left to troubleshoot most of the problem myself. Communication could be much clearer to help users facing offline issues.

Sean
Dec 24, 2025

Poor Print Quality or Blank Pages

★★

I purchased an Epson printer a few months ago, and recently I’ve been getting blank pages every time I try to print. I reached out to their customer support hoping for a quick solution. While the representative was polite, it took a long time to troubleshoot the issue, and I didn’t get a clear answer on why this keeps happening. I expected more reliable technical support for a brand like Epson.

Austin
Dec 24, 2025

Printer Not Connecting to Wi-Fi

★★

I expected better from Epson. My printer constantly drops the Wi-Fi signal, and every print attempt turns into a long troubleshooting session. I reached out to customer support through the Epson phone number, but technical support couldn’t figure out why it keeps happening. The connection issues make even simple tasks stressful.

Christian
Dec 10, 2025

Driver Installation Errors

★★

Setting up my Epson printer should have been simple, but the driver installation kept showing error codes I couldn’t fix. I called the Epson phone number hoping for real technical support, but customer support gave generic responses that didn’t solve anything. After hours of trying different methods, the printer still wouldn’t install correctly. Not a good experience at all.

Ethan
Dec 10, 2025

Smudging or Ink Blotches

★★

Epson printer has been constantly producing smudges and ink blotches, ruining important documents. I reached out to Epson tech support via their phone number, but customer service was slow and unhelpful. They gave me step-by-step instructions that didn’t resolve the issue. Very disappointing for a printer at this price point.

Aaron Finch
Dec 09, 2025

Epson Firmware Update Problems

★★

Updating my Epson printer firmware resulted in several errors, and the printer subsequently ceased working properly. I contacted tech support, but their advise was generic and did not resolve the issue. customer service was slow to respond, and I spent hours attempting to get the printer to function again. Extremely annoying experience.

Marus
Dec 09, 2025

Build Quality & Hardware Issues

★★

The print quality is decent, but the physical build is disappointing. The rear feed broke within a year, and now it struggles to pull paper evenly. I’ve handled it carefully, so this feels like a manufacturing issue rather than user error. I expected much better longevity.

Bathusi Aubaas
Dec 08, 2025

Scanner & Copier Issues

★★

Epson’s scanner and copier functions have caused constant delays in my work. The scanner frequently freezes mid-scan, and copying multiple pages is a hassle due to alignment errors and jams. Resetting the machine only helps temporarily. Overall, it’s been a stressful and disappointing experience.

Sphephelo Sithole
Dec 08, 2025

Software / Driver / Firmware Related Faults

★

Installing Epson software has been a nightmare. Drivers frequently crash, and the printer fails to connect after updates. Each attempt to resolve the issue wastes time, and customer support only provides temporary solutions. I expected a smooth experience, but this has been nothing but stress and delays.

John Dawson
Dec 05, 2025

Hardware / mechanical failures / maintenance problems

★★

Epson device I bought has been a constant source of frustration. It jams multiple times a week, misaligns pages, and often refuses to print. Maintenance notifications pop up constantly, yet performing them doesn’t improve performance. I expected reliability, but the frequent mechanical failures make this product very disappointing.

John Dale
Dec 05, 2025

Paper jams or paper‑feeding / feeding‑sensor errors

★★

I’ve had repeated problems with my Epson printer. The print output is inconsistent, with colors appearing faded or incorrect. The scanner occasionally fails to start, requiring multiple attempts, and the multifunction features are slow and glitchy. Contacting support is time-consuming, and the issues persist. Extremely disappointing experience for a premium printer.

James Avery
Dec 05, 2025

Ink & Cartridge Issues

★★

Epson Printer has become frustrating because of constant cartridge problems. Ink levels show incorrect readings, and sometimes colors stop printing halfway through a document. I replaced multiple cartridges thinking they were faulty, but the issue continues. Maintenance cycles run often and consume Service excessive ink. For a brand like Epson, this experience is very disappointing. The cost of frequent replacements is simply too high.

Juan Agudelo
Dec 04, 2025

Slow Printing / Connection Issues

★

Using my Epson printer has been frustrating due to slow printing and frequent connection drops. Documents take far too long to print, and the wireless connection often fails. Customer support was unhelpful, giving generic solutions that didn’t work. Not satisfied with Epson customer service at all.

Luca de la Torre
Dec 03, 2025

Frequently Asked Questions

What does Epson mean?

"Epson" means "Electronic Printer's Son" and was created by combining the initials EP (Electronic Printer) with the word "son." Epson America Inc. was founded in April of the same year to supply printers to Shinshu Seiki Co.

Do Epson printers need updates?

A fully updated and functioning Epson printer driver ensures smooth and streamlined communication between your printer and your laptop or mobile device, so there are no unexpected surprises or issues with the printing process.

What are the steps to get my Epson printer to function?

Windows Printer Configuration for Epson Connect 

  •  Install the Epson Connect Printer Setup Utility after downloading it.
  • Click Next after accepting the End-User License Agreement.
  • After selecting Install, select Finish. 
  • After choosing your item, click Next. 
  • Click Next after selecting Printer Registration. 
  • Click Next after selecting Agree. 
     

What is the maximum lifespan of a Epson printer?

A printer typically lasts three to five years.

Do printers require maintenance?

If not properly cared for, they may be prone to issues.

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