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Norton

Average Rating: 1.6 ★
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Toll free Number

650-527-8000

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Website

www.norton.com

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Working Hrs

24 hours a day, 7 days a week

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BBB Rating

A

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Office Address

350 Ellis Street Mountain View, CA 94043 United States

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Read what others have said :

Renewal & Billing Issues

★★

After my Norton subscription auto-renewed, I noticed an extra charge on my account. I reached out to customer support, and the process to get a refund was slow and confusing. It took several calls to clarify the billing issue. The technical support team seemed underprepared to provide a quick solution, which was very disappointing.

Mills
Jan 09, 2026

Network / Blocking Issues

★★

Norton is supposed to protect my system, not block my work. Network and website access gets restricted randomly. Customer support was polite but ineffective, while technical support failed to offer a permanent fix. Definitely disappointed with the repeated issues.

Finch
Jan 03, 2026

Subscription and Billing Issues

★

Norton’s subscription process has been confusing and unreliable. I attempted to update my payment method multiple times, but it never went through. Customer support took forever to respond, and technical support couldn’t solve the problem. For a service of this scale, I expected smooth billing and efficient help. Sadly, this experience has left me very dissatisfied.

Jack David
Jan 02, 2026

Real-Time Protection Not Working

★★

I purchased Norton expecting top-notch protection, but the Real-Time Protection feature isn’t functioning. The customer support team was reachable via the phone number provided, but it took almost 20 minutes to get someone on the line. Once connected, I received generic troubleshooting instructions that didn’t resolve the issue. I am extremely disappointed and hope they update their support system to handle such technical problems more efficiently.

Starc
Dec 28, 2025

Browser and Extension Conflicts

★

The Norton extension keeps interfering with my browser tabs, and I tried getting help through customer support. The representative answered, but the guidance was confusing and didn’t resolve anything. I regret calling the Norton phone number—it was a waste of time.

Robinson
Dec 23, 2025

Automatic Updates Fail

★

Automatic updates keep failing every time I start Norton. I contacted customer support through the Norton phone number, and while they were friendly, the technical support didn’t provide a proper fix. Not a great experience overall.

Jamie Smith
Dec 23, 2025

Compatibility Issues After OS Update

★

Once my system updated, Norton began crashing every time I opened it. I reached out to customer support, hoping for guidance, but the instructions I received didn’t solve anything. Technical support eventually told me to call the Norton phone number, yet the call led to more waiting and no real solution. The product feels unreliable after the update.

Louis
Dec 11, 2025

Norton Slowing Down Computer

★

Norton has noticeably slowed down my computer to the point where simple tasks take forever. Apps lag, websites load slowly, and the system feels heavy whenever Norton runs scans. I reached out to customer support using the Norton phone number, but the technical support team didn’t offer anything helpful. They repeated the same basic steps that changed nothing. For what I’m paying, this performance is extremely disappointing.

Mark
Dec 11, 2025

Scan & Detection Problems

★★

My system hasn’t been scanning correctly with Norton for weeks. Threats aren’t being detected, and manual scans often fail. I called tech support through the Norton phone number, but customer support seemed unsure of how to fix the issue and kept reading from a script. After several attempts, nothing improved. This service really needs better reliability.

Mason
Dec 09, 2025

Installation & Setup Problems

★★

I expected a smooth setup, but Norton’s installation constantly ran into errors. The program wouldn’t complete updates, making it unusable. Reaching tech support was difficult, and the customer support team seemed unsure how to fix the issue. I even tried calling the Norton phone number, but the wait times were ridiculous. Not impressed at all.

Isaac
Dec 09, 2025

False positives / over‑sensitivity

★★

Norton over‑sensitivity is a real problem. Trusted files, software updates, and even emails are flagged as threats. It wastes a lot of time and makes daily use frustrating. Customer support provides limited solutions, and the issue persists. For a premium antivirus, this is disappointing.

Christian
Dec 08, 2025

Performance impact / slowdowns

★★

After installing Norton, my computer has been sluggish and unresponsive at times. Even opening a web browser or switching between apps causes delays. It seems to consume too many resources in the background, and the promised “lightweight protection” is far from reality. Customer service offered general advice, but the issue persists. I expected better performance for the cost.

Enzo
Dec 08, 2025

Compatibility and software conflicts

★

Norton seems to cause more problems than it solves. Several essential programs on my computer stop working or crash because of the antivirus protection. I’ve spent hours trying to adjust exceptions, but the conflicts continue. Even after updates and reinstalls, the issues persist. Support responses were generic and unhelpful. I expected reliable protection, but instead, I’ve faced constant frustration and interruptions. Definitely disappointing for software that’s supposed to safeguard my system.

Jake Harvie
Dec 06, 2025

Behavioral Protection Issue and Poor Support

★★

I’ve contacted Norton support 5–6 times regarding an unresolved behavioral protection issue. My case was escalated, but support claimed they couldn’t reach me, despite me providing three working phone numbers. I’ve received seven emails stating the same, and then the ticket was closed without resolution. This is by far the worst customer support I’ve ever experienced. The product issue remains, and the support process has been frustrating and completely unhelpful.

Eon Morgen
Dec 05, 2025

Firewall & Network Issues

★★

Norton’s firewall and network protection. Lately, my internet connection has become unstable, and Norton frequently blocks legitimate programs and websites without explanation. This has caused constant interruptions while working and gaming. I contacted customer support, but the solutions were temporary and didn’t address the core problem. For a paid service, I expected reliable protection, but instead, I face constant network issues and frustrating restrictions. Overall, this service has been very disappointing and far below expectations.

Tyman Mills
Dec 05, 2025

Pop-Ups & Poor Customer Experience

★★

I used Norton for a year, and despite their promises, I continued to receive unwanted pop-up ads. Even after trying to disable them and ultimately not renewing my subscription, the pop-ups continued. I deleted all the Norton files I could find, yet the problem persisted. Their business practices seem intrusive and unreliable. I am very disappointed with the service and will never use Norton again. It is frustrating to deal with software that continues to disturb your computer even after you cancel it.

Chris Jorden
Dec 05, 2025

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