Toll free Number
Website
Founder/CEO
Eddy Hartenstein
Working Hrs
8am-5pm PST, 5 days a week
BBB Rating
A-
Office Address
2230 E. Imperial Hwy El Segundo, CA 90245
Digital entertainment, such as live TV, movies, and sports, is provided by DirecTV, a satellite television service. Both Latin America and the United States carry it.
Features:
Satellite technology: DirecTV offers a range of channels, including premium channels, through satellite technology.
High definition: 4K Ultra HD and HD content are available on DirecTV.
DVR: DirecTV has DVR features that let customers record and view programming.
Streaming: DirecTV provides TV streaming on demand.
Sports: Live NFL games are available on DirecTV.
Read what others have said :
DVR Recording Failures
My DVR keeps missing scheduled recordings, and itās becoming really inconvenient. I tried contacting customer support for help, but technical support didnāt seem to know how to fix the problem. Honestly, expected better from DirecTV.
Healy
Jan 08, 2026
Receiver & Hardware Errors
My DirecTV receiver keeps freezing and randomly rebooting, especially during live TV. I contacted customer support multiple times, but the troubleshooting steps never fixed the issue. Technical support suggested a replacement, but it took weeks to arrive. Calling the DirecTV phone number was time-consuming and frustrating.
Johnson
Jan 02, 2026
Streaming/Playback & App Problems
DirecTV app keeps logging me out randomly, and then I have to re-enter my credentials every time. On top of that, the streaming is inconsistent, and live TV often buffers. I called for technical support, but the advice didnāt solve the problem. Very disappointed with the app experience overall.
Johnson
Dec 28, 2025
Error Codes & OnāScreen Messages
Getting my channels to work was a nightmare. Every time I tried to watch something, an on-screen message popped up. Support was hard to reach, and when I finally got through, the solutions were temporary at best.
Kyle
Dec 24, 2025
Satellite / Cable Signal Issues
My cable service has been inconsistent for weeks now, and contacting support has been exhausting. The customer service reps are polite, but they donāt always have solutions, and the troubleshooting steps they suggest rarely fix the problem. Iāve been told the issue is with my equipment, then the satellite, then my connectionānothing seems definite. Watching live sports or important news has become a gamble because the signal keeps cutting out. DirecTV needs to streamline their technical support and ensure that problems are addressed on the first call rather than dragging out over multiple calls.
Noah
Dec 24, 2025
Installation & Setup Problems
DirecTV installation was a nightmare. The equipment wouldnāt connect properly, and I had to call customer support multiple times. Technical support staff seemed unprepared and couldnāt solve the problem on the first few calls. Trying to reach someone at the DirecTV phone number took forever. Overall, the setup process was stressful, time-consuming, and extremely disappointing.
Dylan
Dec 10, 2025
Receiver Problems
DirecTV receiver is unreliable and frustrating. Every few days, it freezes or loses channels, and the technical support team provides no permanent fix. Customer support is polite but offers only generic solutions, which do nothing to resolve the issue. Very disappointed with both the hardware and support.
Walter
Dec 10, 2025
Streaming / On-Demand Issues
I expected DirecTV to provide easy streaming, but on-demand videos constantly lag or fail to load. Managing my subscription is frustratingābilling is confusing, and removing unwanted add-ons is difficult. For a premium service, this is unacceptable.
Morgan
Dec 09, 2025
Signal Loss / No Picture
DirecTV service constantly loses signal, leaving me with a blank screen during programs. I contacted the DirecTV phone number, but support couldnāt fix the problem. Even after repeated calls, subscription issues remain unresolved. Very frustrating and not worth the price.
Neser
Dec 09, 2025
Account Management Difficulties
Trying to manage my DirecTV account has been a headache. Updating billing info, pausing service, or changing packages takes far too long, and mistakes are common. Support is slow to respond and rarely resolves the issue on the first try. Very disappointing experience for paying customers.
Captain Cook
Dec 08, 2025
HD or Picture Quality Issues
Iām frustrated with DirecTV because the HD channels frequently degrade in quality. The picture often blurs, and colors sometimes look washed out. Even with a strong signal, the issue continues. Contacting support didnāt help muchāthey offered generic troubleshooting steps that didnāt fix anything. Definitely not the viewing experience I expected.
Baton Rouge
Dec 08, 2025
Channel Disputes & Blackouts
DirecTV used to be decent, but the constant channel disputes are exhausting. Channels I regularly watch suddenly disappear with no notice, and sometimes they stay gone for weeks. Iām still expected to pay full price during blackouts, which feels unfair. Customer service just gives scripted answers with no real timeline. For the price, this level of instability is disappointing.
Noah Presley
Dec 05, 2025
Billing Errors & Overcharges
DirecTVās billing system is unreliable. I was charged for a service I had already canceled, and it took weeks of calls to finally get a refund. Even after that, I still donāt fully trust my monthly statement. No customer should have to constantly double-check just to make sure they arenāt being overcharged. Itās stressful and frustrating.
Matthew David
Dec 05, 2025
Remote Control Not Working
Using my DirecTV remote has been a frustrating experience. Thereās a noticeable delay when pressing buttons, and sometimes commands donāt register at all. Watching live TV feels slow and annoying because of it. Customer service tried to help but couldnāt fully resolve the issue. Definitely not what I expected.
John Tyler
Dec 05, 2025
Customer Support & Service-related Frustrations
Horrible customer service ā long waits, unhelpful reps and repeated transfers. I was told a supervisor would call me back about a billing problem, but no one ever did. The support agents often speak in heavy accents, making it nearly impossible to understand them. Even after returning equipment and cancelling service, they kept charging me.
Tyler Adams
Dec 04, 2025
Technical / Serviceārelated Issues
I am extremely disappointed with Dish Networkās technical support. My service constantly experiences outages, signal interruptions, and issues with DVR recordings. Every time I reach out to customer support, I face long wait times and inconsistent guidance from different representatives. Scheduled technician visits often donāt solve the problems, leaving me frustrated and wasting time. The repeated technical failures make using the service stressful rather than enjoyable. Dish Network needs to improve reliability and support.
Jude Bellingham
Dec 03, 2025
Frequently Asked Questions
How do I contact DirecTV customer service?
You can contact DirecTV customer service through their official support page, by phone and also use the live chat support for instant help.