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Dell

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Average Rating: 1.8 ★
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Toll free Number

1-866-795-5597

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Website

www.dell.com

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Founder/CEO

Michael S. Dell

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Working Hrs

24 hours a day, 7 days a week

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BBB Rating

A+

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Office Address

Round Rock, TX 78682

The headquarters of the global American technology corporation Dell Technologies Inc. are located in Round Rock, Texas. It was created after Dell and EMC Corporation merged in September 2016.

Private cloud computing, converged infrastructure, and scale-out architecture are among the areas in which Dell Technologies offers goods and services.
Two divisions comprise Dell's operations:
Under the Dell brand, Dell Client Solutions Group (55.3% of fiscal 2024 revenues) manufactures desktop computers, notebooks, tablets, and accessories like projectors, printers, and monitors. Dell Infrastructure Solutions Group (38.3% of fiscal 2024 revenues) Networking, storage, and servers
 

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Read what others have said :

Connectivity Troubles (Wi‑Fi/Bluetooth/USB)

★★

The Wi‑Fi on my Dell Inspiron is extremely unstable. Even basic browsing gets interrupted constantly. I contacted Dell technical support, but they couldn’t give me a lasting solution. I regret choosing this device for work purposes.

Jemmy
Jan 08, 2026

Laptop Not Powering On

★★

Dell for years, but this experience was disappointing. The laptop won’t turn on at all. Customer support asked me to repeat the same steps multiple times. Technical support didn’t explain the issue properly, which made the process frustrating.

Alcester
Jan 03, 2026

Boot & BIOS Problems

★★

My Dell laptop suddenly started showing BIOS errors and wouldn’t boot properly. I tried resetting BIOS settings, but nothing worked. Customer support kept transferring my call, and the technical support agent sounded unsure about the issue. I even called the Dell phone number multiple times with long wait times. For such a common boot problem, the guidance felt weak and frustrating.

Glenn Phillips
Jan 02, 2026

Common Desktop PC Issues

★

Dell desktops look good on paper, but the performance is terrible. I contacted customer support after hardware issues started appearing, and phone support was nearly impossible to deal with. Technical support couldn’t give a clear answer or timeline for repair.

Jack
Dec 28, 2025

External storage devices not recognized

★★

Dell laptops are usually reliable, but mine has a recurring problem with external storage devices. Sometimes they appear briefly and then disappear, making it impossible to save or transfer files. Dell customer support provided basic instructions but couldn’t offer a long-term solution. It’s disappointing because I expected higher technical reliability.

Jordan
Dec 24, 2025

Driver compatibility issues

Dell driver updates often cause more problems than they solve. On my Inspiron, I had repeated issues with network and audio drivers. Each time I called Dell support, I got generic instructions that didn’t resolve the issue completely. The experience made me hesitant to update drivers in the future without backup solutions in place.

Carl
Dec 24, 2025

Peripheral Issues

★★

I’ve had continuous trouble with Dell peripherals—USB ports not recognizing devices and the monitor randomly flickering. customer support wasn’t very helpful, and contacting technical support through the Dell phone number led to repeated, scripted instructions that didn’t solve anything. The overall support experience left me disappointed.

Henry
Dec 10, 2025

Dell SupportAssist Issues

★★

SupportAssist has become more of a headache than a help. It constantly freezes, misdiagnoses problems, or demands updates that fail halfway through. When I reached out to customer support, they walked me in circles without giving a real solution. Technical support felt rushed and uninterested. For a built-in tool that’s supposed to keep the system running smoothly, it causes more stress than stability.

Nathan
Dec 10, 2025

Driver & Software Compatibility Issues

I’m dealing with nonstop driver errors on my Dell laptop. Wi-Fi randomly disconnects, certain programs refuse to open, and the system freezes after updates. Tech support tried, but they couldn’t figure out the root cause. customer service took forever just to escalate the issue. Not the kind of reliability I expected.

Warner
Dec 09, 2025

Performance Lag & Freezing

★★

My Dell laptop lags badly whenever I multitask, and sometimes it completely locks up. Tech support offered basic steps that I had already tried. customer service didn’t provide any meaningful solution, and they kept blaming software updates or internet issues. For such a known brand, the performance and support feel below average.

David
Dec 09, 2025

Keyboard or Touchpad Not Working

★

I started facing keyboard and touchpad issues on my Dell shortly after a system update. The cursor jumps, clicks stop working, and typing becomes impossible at times. Support blamed software but couldn’t provide a proper fix. Very disappointing experience overall.

Shandre Campbell
Dec 08, 2025

Overheating & Fan Noise

★

The fan on my Dell system runs almost nonstop and sounds like a small engine. Even light tasks cause the temperature to spike, and the heat coming from the keyboard area is alarming. I contacted support, but their solutions didn’t reduce the problem. For the price I paid, this level of overheating is disappointing.

Evidence Makgopa
Dec 08, 2025

Keyboard / touchpad / input issues

★★

Dell laptop just to get basic input to work properly. The touchpad randomly clicks on things I never selected, and the keyboard occasionally stops registering keystrokes altogether. Using an external mouse and keyboard shouldn’t be necessary for a newer device. I expected better build quality and reliability from Dell, but this has been a frustrating daily struggle.

David Hollis
Dec 05, 2025

Connectivity & Peripheral Issues

★★

Using peripherals with my Dell computer has been a constant struggle. My monitor randomly goes blank, USB accessories stop responding, and docking station connections fail without warning. These issues happen almost daily and make it impossible to work smoothly. I reached out for help and spent hours troubleshooting with no real fix. For the price paid, these ongoing hardware and connectivity problems are unacceptable.

David Emmett
Dec 05, 2025

Subject: Battery & Power Problems

★★

My Dell battery life has gotten worse with every update. What used to last several hours now barely survives a single meeting. On top of that, the laptop sometimes refuses to recognize the power adapter and gives warning messages during startup. I’ve tried different outlets and chargers, but nothing helped. For the price of a Dell laptop, these power issues are extremely disappointing.

Bobby Jack
Dec 05, 2025

Display & Graphics Issues

★★

My Dell system has been suffering from persistent graphics problems for months now. The screen occasionally shows strange lines, brightness fluctuates on its own, and videos stutter badly. Gaming performance has dropped significantly due to sudden frame drops and screen tearing. Even simple applications lag because of unstable graphics behavior. I also experience frequent crashes when using graphic-intensive software. These issues make the laptop frustrating to use and raise concerns about its display and GPU reliability. Very poor Service dell.

Brenden Aaronson
Dec 04, 2025

Delayed Technical Support Response

★★

Dell’s technical support response time is extremely slow. I raised a ticket for a serious laptop issue and waited days without any proper update. Every time I contacted support, I was told to wait another 24–48 hours. This delay caused major work disruption. Very disappointing support experience from Dell.

Kenderson Navarro
Dec 03, 2025

Order / shipment problems

★★

Dell’s order system is a complete mess. My shipment got delayed twice with no notice. Contacted customer service multiple times, but every representative gave a different story. The tracking page is useless, and no one takes responsibility. Really poor experience for such a big brand. Not satisfied with Dell’s customer service at all.

Beau Alexander
Nov 12, 2025

Frequently Asked Questions

How can I contact Dell Customer Support?

You can contact Dell customer service through their official support page, by phone and also use the live chat support for instant help.

Is Dell customer service available 24/7?

Yes, Dell customer service is available 24/7 via live chat or their help center for instant help.

How can I contact Dell support if I have a technical issue?

For technical support, you can call Dell customer service at 1-866-795-5597 or visit their official support page for troubleshooting guides and live chat.

What issues can Dell customer service help with?

Depending on the level of support you have purchased, Dell customer service can help with a variety of problems, such as hardware issues, software troubleshooting (such as Windows errors, startup failures, performance issues, and password resets), network connectivity, virus removal, accidental damage repairs, setting up parental controls, and general questions about your Dell product. You can also contact them for order support or account management issues.

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