Comcast (Xfinity)

I contacted Comcast (Xfinity) customer support regarding frequent internet outages, but the technical support team was unhelpful and seemed untrained. The issue kept recurring, and I had to call multiple times with no resolution. Very frustrating experience dealing with their customer support.

Thomas
Jan 08, 2026

Dealing with Comcast (Xfinity) has been a headache. Technical support couldn’t fix my streaming problem, and customer support seemed clueless about the issue. I spent hours trying to resolve something that should be simple. Definitely not impressed.

Jimmy
Jan 03, 2026

Being locked into Comcast (Xfinity) because of market dominance is frustrating. Customer support feels rushed, and calling the phone number often leads to automated menus instead of real help. Technical support visits are delayed, and issues reappear quickly. With little competition, Comcast has little incentive to innovate or improve customer experience. Overall, service is average at best for the price paid.

olley Pop
Jan 02, 2026

Every interaction with Comcast’s support leaves me more frustrated. The technical support team can’t resolve anything, and I’m constantly put on hold. If you value your time, avoid calling—they clearly don’t prioritize customer satisfaction.

Bancroft
Dec 28, 2025

Comcast (Xfinity) customer support did not meet my expectations. I contacted technical support due to unstable Wi-Fi and buffering issues. Each interaction felt rushed, and I was given generic troubleshooting steps that I had already tried. It’s frustrating when you feel like your concerns aren’t taken seriously.

Zachary
Dec 24, 2025

Streaming services on my Xfinity box keep lagging, even though my internet speed is fine. Customer support was friendly but not very knowledgeable. I had to troubleshoot everything myself. Overall, Comcast (Xfinity) technical support needs improvement.

Henry
Dec 24, 2025

The Comcast modem I received stopped working properly within a few weeks. Internet speeds are inconsistent, and devices keep disconnecting. Contacting technical support has been a nightmare—I spend hours on hold, and the customer support agents provide no lasting solution. Even with the Comcast phone number handy, the help is minimal. Extremely disappointing service.

Bryan
Dec 10, 2025

Comcast customer service is confusing and unhelpful. When I attempted to cancel my plan, I received contradictory information about penalties and contract terms. Every call resulted in long holds and repeated explanations. Even after multiple calls, the problem wasn’t resolved. I expected professional support, but instead got frustration and wasted time.

Jordan
Dec 10, 2025

The infrastructure issues with Comcast have made my subscription stressful to manage. The internet cuts out randomly, sometimes multiple times a day, and speeds are far below what was promised. Contacting customer service for assistance is time-consuming, and often they cannot provide a clear solution. Very frustrating experience.

Allister Cook
Dec 09, 2025

Comcast (Xfinity) has constant outages that make watching TV nearly impossible. Subscription errors only add to the frustration, and customer service takes forever to respond. Even when they do, the fixes don’t last. Two-star rating is generous considering the amount of downtime and poor support.

Anderson
Dec 09, 2025

Comcast (Xfinity) continues to add fees that were not disclosed when I signed up. The bill unexpectedly increases, and customer support blames "system updates" or "adjustments." It feels like I'm continually getting overcharged, and I'm not sure what I'm paying for anymore. Extremely irritating.

Jackson Ville
Dec 08, 2025

Comcast (Xfinity) modem/router is continually losing connection throughout the day. Sometimes it won't connect at all, leaving all devices offline for hours. I rebooted everything several times, but the signal keeps dropping for no apparent cause. This amount of inconsistency is really disappointing given how much they charge per month.

Sweetwater
Dec 08, 2025

I use the Xfinity app mainly to check data usage and pay my bill, but it freezes often and crashes without warning. Sometimes my account information doesn’t even sync correctly. I’ve had to log in and out repeatedly just to view basic details. It’s frustrating and poorly designed.

Walker James
Dec 05, 2025

When service goes down, it stays down for hours with almost no useful updates. The outage tracker keeps changing the restore time, which makes planning impossible. I work from home and these constant disruptions affect my productivity. The communication during outages is just as bad as the outages themselves.

Thomas Owen
Dec 05, 2025

Comcast (Xfinity) keeps having frequent disruptions with my TV and internet service. Shows cut out, buffering is constant, and sometimes my phone service drops altogether. Every time I call, it takes forever to get through and the solution is temporary at best. Very frustrating for paying customers.

Sawyer Ford
Dec 05, 2025

Dealing with Comcast (Xfinity) has been extremely disappointing. Service changes occurred without proper explanation, and trying to cancel my contract became a frustrating cycle of transfers and misinformation. Customer service was slow to respond, and resolving billing issues took far longer than necessary. Overall, it felt like the process was deliberately cumbersome and stressful for customers.

Weston McKennie
Dec 04, 2025

Completely disappointed with Xfinity’s internet service. The connection drops multiple times a day, and speeds are nowhere near what was promised. I’ve contacted support several times, but nothing really gets fixed. For the high price they charge, this level of service is unacceptable.

Declan Rice
Dec 03, 2025

The installation and relocation process turned into a stressful mess. Service orders kept getting mixed up, appointments were delayed, and customer service offered no real help. Each call brought new confusion instead of solutions. The lack of coordination, repeated errors, and poor communication made the entire experience frustrating and disappointing.

Anna Claire
Nov 15, 2025

The technical support window is extremely limited, and customer service refuses to clarify anything. Every time I reach out, they bounce me between agents who offer no real answers. It feels impossible to get timely help, and the unclear rules make the experience even more stressful. Comcast lack of proper communication makes resolving simple issues a painful process.

Anna Beth
Nov 14, 2025