Brother

I recently updated my Brother printer’s firmware, and now it keeps freezing mid-print. I tried contacting customer support, but the response was slow and not very helpful. Technical support didn’t resolve my issue, which is frustrating for a device I rely on daily.

Michael Neser
Jan 08, 2026

The scanner on my Brother printer stopped detecting my computer without any warning. I contacted customer support, but the troubleshooting process was slow and repetitive. Technical support kept asking me to reinstall drivers, which didn’t help. Brother printers are decent for printing, but the scanning feature has been frustrating.

Messi
Jan 03, 2026

After a firmware update, my Brother MFC-L8900CDW displays Error 50.2 and won’t print. I reached out to technical support and they insisted I restart the machine — which I had already done multiple times. The customer support experience was frustrating and not worth the time. I expected better guidance from Brother printers technical support.

wartlett
Jan 02, 2026

Overall, I’m not satisfied with Brother services. Mobile printing drops connections, and cloud printing rarely completes jobs. Customer support and technical support failed to provide a clear solution, even after contacting them through the phone number.

Alex Morgan
Dec 28, 2025

Brother customer service was courteous, but their technical support was slow to respond. My printer kept printing blank pages, and despite following all the suggested troubleshooting steps, the issue persisted. I had to wait over 15 minutes on hold to get updates on my case. The staff did their best, but I was left feeling the process could be faster and more efficient.

Gabriel
Dec 24, 2025

Brother’s customer service tried to help me set up my new all-in-one printer. While the person on the line was courteous, the guidance was slow and sometimes contradictory. It took over an hour to complete the setup. I expected faster, more efficient technical support for a product that’s supposed to be user-friendly.

Bryan
Dec 24, 2025

Brother printer refuses to stay on the network. It keeps dropping the Wi-Fi signal even though every other device works fine. I contacted technical support, but the steps they gave me were basic and didn’t fix anything. Calling the Brother printers phone number didn’t help much either. I expected better reliability and better customer support.

Jose
Dec 10, 2025

My printer keeps misfeeding paper, pulling multiple sheets at once and ruining every print job. Reaching out to customer support didn’t help—they kept transferring me and offering the same suggestions I already tried. Even technical support couldn’t provide a clear solution. I expected better reliability and service.

Jerry
Dec 10, 2025

My experience with the Brother scanner has been terrible. It suddenly stopped detecting documents, and all scans come out blank. Tech support walked me through the same steps I’d already tried, and customer service couldn’t provide a clear answer or replacement option. For a well-known brand, the support is surprisingly weak.

Albert Austin
Dec 09, 2025

Brother Printer constantly refuses to recognize brand-new cartridges, even the ones made specifically for this model. I’ve wasted hours trying to reset the machine and reinstall the toner. When I contacted tech support, the instructions were repetitive and didn’t solve anything. customer service seemed uninterested in actually fixing the issue. Really disappointing for something that should be simple.

Fawad Alam
Dec 09, 2025

I bought this printer mainly for its duplex printing feature, but it rarely works as expected. Half the time it prints only one side, and the other half it jams or skips pages. I’ve checked the settings multiple times and updated the drivers, but the issue continues. For a basic advertised feature, this is very disappointing.

Khuliso Mudau
Dec 08, 2025

The most annoying problem with my Brother printer is how often it shows “offline” even when everything is connected properly. I’ve followed all the troubleshooting steps multiple times, but the issue always comes back. Printing should be simple, but this turns into a repeated headache.

Thalente Mbatha
Dec 08, 2025

Using my Brother printer has become a constant struggle because of ongoing software and driver issues. After recent system updates, the printer frequently goes offline or stops responding altogether. I’ve had to reinstall the drivers multiple times, and even then, basic functions like scanning and wireless printing fail without warning. Error messages appear with no clear explanation, making troubleshooting extremely frustrating. Customer support instructions were complicated and didn’t fully resolve the problem. What should be a simple printing task now takes far too much time and effort.

Beau Alexander
Dec 05, 2025

I’ve been extremely disappointed with the ink cartridges I’ve been receiving. Three black cartridges in a row arrived completely empty, straight out of the package. This has caused constant frustration, wasted time, and extra money spent trying to replace faulty products. What makes it worse is that customer support refused to take responsibility or offer a proper solution. After dealing with repeated defects and no support, I’ve decided to switch to another brand that values quality control and customer satisfaction.

Phil Masinga
Dec 05, 2025

Buying a Brother printer turned out to be a big mistake. I was shocked to learn that it refuses to work with third-party toner cartridges, forcing users to buy only Brother’s overpriced replacements. The excuse that their printers “work best” with their own cartridges feels like a weak justification for locking customers into costly supplies. What should have been a simple, affordable printing solution has become an expensive headache. This experience has completely turned me off from Brother products, and I will definitely avoid this brand in the future.

Lucas Radebe
Dec 05, 2025

I have a Brother printer and purchase their ink cartridges and have been having issues with the quality of their cartridges. I have had 3 black ink cartridges in a row that have been delivered with no ink in them (empty). Brother has refused to back these cartridges, and as a result, I will purchase a printer from customer service that hopefully has better quality

Paxten Aaronson
Dec 04, 2025

I purchased a Brother printer less than 18 months ago and recently faced a low-toner issue. Replacing the toner did not fix the problem. After waiting on call support for almost 50 minutes, I was told I needed to pay for advanced troubleshooting. This was extremely upsetting. I am deeply disappointed with Brother’s customer service and support quality.

Alex Freeman
Dec 03, 2025

Frequent WiFi disconnections make the Brother device unreliable. Tried everything suggested by customer service but nothing helped. Support agents gave no proper guidance and closed the complaint without fixing the issue. Connectivity problems continue without any solution. Brother customer service fails to deliver even basic technical assistance, causing huge frustration.

Collins Edwards
Nov 12, 2025