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Spectrum

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Average Rating: 1.7 ★
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Toll free Number

888-615-0301

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language
Founder/CEO

Barry Babcock, Jerald Kent, and Howard Wood

schedule
Working Hrs

Spectrum customer support is available by phone 24/7.

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BBB Rating

N/A

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Office Address

400 Washington Blvd. Stamford, CT 06902

Charter Communications trades under the name Spectrum. Both commercial enterprises and market consumers use the name extensively. Cable television, internet access, internet security, managed services, mobile phones, and unified communications are among the services that Spectrum provides.

Speed: Spectrum Internet offers up to 1 Gbps download speeds.

Data caps: There are no data caps on Spectrum Internet.

Modem and antivirus: software are included with every Spectrum Internet package.

Customer service: Spectrum provides 24/7 hours customer service in the United States.

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Read what others have said :

Slow Internet Speeds During Peak Hours

★★

Spectrum internet slows down drastically in the evenings. I reached out to customer support, and technical support couldn’t resolve the problem. Constant buffering and dropped connections make working from home nearly impossible. Definitely not what I expected.

Laval Davis
Jan 03, 2026

Customer Support Delays

★★

I contacted Spectrum customer support due to frequent connection outages. The technical support agent was polite but not very helpful. Every call to the Spectrum phone number ends with “we are working on it,” but no real fix. Internet reliability is average at best, and support follow-ups are poor.

Williams
Jan 02, 2026

Online Services and App Problems

★

The service has been inconsistent, and contacting Spectrum for help has been a nightmare. Each time I call, I have to explain my problem from scratch. Their technical support is not helpful, and I often end up more frustrated than before. I expected better support for paying customers who rely on internet and TV services every day.

Gilcrest
Dec 28, 2025

DVR Recording Failures

★★

Spectrum’s DVR has been unreliable for weeks. Scheduled programs randomly disappear, and recordings cut off early. I tried getting help through customer support, but the solution was just to reboot everything. For the price, the technical support experience was disappointing.

Peter
Dec 24, 2025

Installation/Activation Issues

Installation was scheduled quickly, but activation problems ruined the experience. The technician said everything was fine, but my internet never came online. I had to reach out to customer support, and even after contacting the Spectrum phone number department, the issue took too long to fix. Service is okay now, but the start was disappointing.

Douglas
Dec 24, 2025

Mobile Service Issues

★★

Spectrum mobile service has been very frustrating. Calls frequently drop, and texts sometimes don’t send at all. Data speeds are inconsistent, making browsing and streaming nearly impossible at times. Customer support is slow and often unhelpful, leaving issues unresolved for days. For the price, I expected much better reliability.

Carl
Dec 10, 2025

Customer Service Complaints

★★

Spectrum technical support has been terrible. I contacted customer support using the Spectrum phone number multiple times, but the representatives gave contradictory advice and failed to fix the issues. It’s exhausting to deal with them, and I feel like my problems aren’t taken seriously at all.

Gerald
Dec 10, 2025

Cable TV & On-Demand Problems

★★

Spectrum Cable TV service has become a constant headache. On-Demand freezes, episodes won’t load, and channels randomly cut out. I contacted tech support several times, but the answers were generic and didn’t fix anything. customer support kept transferring me from one agent to another with no real resolution. For the price they charge, this service is far from reliable.

Stoinis
Dec 09, 2025

Unreliable Customer Support

★★

Calling Spectrum’s customer service feels like a waste of time. I experienced long delays, unhelpful agents, and no real solution to my internet problems. Support promises were not kept, and I had to repeat the same information multiple times. Very frustrating.

John
Dec 09, 2025

Router/Modem Malfunctions

★★

Spectrum’s modem is unreliable. Sometimes it won’t connect at all after a power cycle, and other times the Wi-Fi signal is extremely weak in parts of my home. It’s been very frustrating trying to get consistent internet.

Colorado Springs
Dec 08, 2025

Outage Notifications

I constantly experience unexpected outages with Spectrum, and they never notify customers in advance. It’s incredibly inconvenient when I’m working from home or relying on internet for school. I had to spend hours figuring out if it was my equipment or a service issue. Spectrum needs to communicate better—this lack of transparency is frustrating.

Cedar Rapids
Dec 08, 2025

Equipment Problems

★★

Spectrum’s supplied modem and router fail too often. Even basic browsing is interrupted by frequent disconnections. Support takes too long to respond, and their suggested fixes barely improve the situation. Very disappointing experience.

Russell Davis
Dec 05, 2025

Internet Connectivity Problems

★★

Spectrum has a major issue with reliability. The connection drops at the worst times, and speed tests often show far below the promised rate. Support agents are courteous but can’t fix the underlying problem. For frequent internet users, this is very disappointing.

Roy Lee
Dec 05, 2025

Billing and Account Issues

★

Channels I watch regularly keep disappearing due to ongoing disputes. One day a favorite sports channel is gone, the next day it’s back. Blackouts happen during important games, making it impossible to enjoy live events. Support offers vague explanations and no real solution. Extremely frustrating for paying customers.

Robert Mills
Dec 05, 2025

Router or Modem Not Working

★★

I just got my new Spectrum modem and router, did the self-install, but nothing works — modem shows online yet the internet light never stays stable. Router connects to modem fine, but no Wi-Fi or internet access. I’ve rebooted both devices a dozen times, tried different cables, but still no luck. Calling support felt useless.

Matt Turner
Dec 04, 2025

Cable TV Problems

★

My Spectrum cable TV service has been extremely unreliable for the past few months. Channels randomly disappear, the screen freezes during live programs, and audio often goes out of sync. I contacted customer support several times, but each time I was asked to reset the box again and again with no real fix. Technicians were scheduled late and sometimes didn’t show up. For the price I pay, this level of service is unacceptable and very disappointing.

Elliot Anderson
Dec 03, 2025

Service outages / network issues

★

Frequent internet dropouts make working from home impossible. The connection fails several times a day, and Spectrum’s customer service gives no real answers. Waiting hours on hold just to be told “we’re working on it” is frustrating. Paying for a service that barely works feels unfair and disappointing.

Bobby Jack
Nov 12, 2025

Frequently Asked Questions

How do I contact Spectrum Internet customer service?

You can reach Spectrum Internet customer service by calling (888)-615-0301 or visiting their website for live chat and support options.

Is Spectrum Internet customer service available 24/7?

Yes, Spectrum offers 24/7 customer support to assist with internet issues, billing inquiries, and technical troubleshooting.

What is the fastest way to get Spectrum Internet support?

The quickest way to get support is via Spectrum’s live chat, phone support, or visiting a Spectrum store near you.

How can I troubleshoot my Spectrum Internet connection?

You can restart your modem/router, check for service outages, or contact Spectrum Internet Customer Service for step-by-step troubleshooting.

Does Spectrum offer technical support for internet issues?

Yes, Spectrum provides technical support for slow speeds, connectivity issues, and equipment troubleshooting.

Can I upgrade my Spectrum Internet plan through customer service?

Yes, you can upgrade your plan by calling customer service or logging into your Spectrum account online.

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