Sophos Home

I recently had Sophos Home installed, but it kept flagging safe files as threats. I reached out to their customer support, but the response was very slow and not helpful. The technical support team couldn’t resolve the false positives, which caused a lot of frustration.

Warner
Jan 09, 2026

Dealing with Sophos Home’s support has been disappointing. I had trouble with my subscription renewal, and technical support didn’t seem knowledgeable about my problem. I had to spend a lot of time explaining the issue repeatedly, and the resolution was slow and unclear.

Anderson
Jan 03, 2026

Sophos Home seems promising, but their technical support falls short. I reported multiple accessibility problems, and it feels like no one understands my needs. Customer support is slow and doesn’t offer real solutions. Very disappointing experience overall.

John David
Jan 02, 2026

Sophos Home seems to be causing some kind of conflict with my ALPS keyboard. I’ve noticed repeated disconnects and input lag whenever the antivirus is active. I called the Sophos Home phone support, but the wait time was ridiculous. Even after explaining the issue multiple times, the solutions they offered didn’t fix anything. I’m disappointed in the technical support and the lack of a proper resolution.

Jack Eichel
Dec 28, 2025

Been struggling with constant system slowdowns since installing Sophos Home. Contacted customer support multiple times, but they were unhelpful and the chat responses felt robotic. Very disappointed with the product and support.

Has Ranga
Dec 23, 2025

Sophos Home seemed like a good option for antivirus protection, but the account issues made it almost unusable. The activation email didn’t arrive for hours, and even after multiple attempts, my account wouldn’t verify. Customer support responded, but their answers were generic and didn’t address the root cause. I was expecting professional help, but instead, I felt like I was troubleshooting on my own. The software might work well technically, but getting started has been extremely frustrating.

Olly Pop
Dec 23, 2025

Sophos Home web protection constantly interferes with normal internet use. Pages load slowly, and downloads take ages. I called their customer support and technical support several times using the Sophos Home phone number, but none of the solutions worked. This has caused a lot of stress and wasted time.

Jonathan
Dec 11, 2025

Sophos Home consistently fails to update local exclusions immediately. Programs that I remove from the block list continue to be blocked, creating constant interruptions. I contacted technical support via the Sophos Home phone number, but the advice didn’t fix anything. Customer support seems unprepared to handle these issues efficiently. Overall, this has been a frustrating and inconvenient experience.

Victor
Dec 11, 2025

Sophos Home’s firewall keeps creating conflicts that stop software from running properly. I reached out to tech support multiple times, and the customer support phone line was hard to get through. Even when I finally connected, the guidance didn’t fix the problem. The product interferes more than it protects, and using it has been stressful.

Josiah
Dec 09, 2025

I keep receiving repeated “You are not protected!” errors with Sophos Home. It interrupts my work and makes me worry about security threats. Attempts to resolve the issue with support were long and unhelpful. For a paid antivirus, this level of unreliability is unacceptable.

Roman
Dec 09, 2025

The real-time protection in Sophos Home is unreliable at best. It misses basic threats, stalls during scans, and sometimes completely shuts off on its own. I contacted customer support, but the responses were generic and didn’t address the actual problem. I expected better performance and stability than this.

Colton
Dec 09, 2025

Sophos Home constantly conflicts with other programs on my computer. Certain apps crash or fail to open when Sophos is running, making everyday tasks frustrating. I expected a security solution that protects without causing problems, but this software keeps interfering. Support was slow to respond and didn’t provide clear fixes. Two stars because it does offer basic protection, but the constant compatibility issues make it hard to recommend.

Jaxon
Dec 09, 2025

Sophos Home has been frustrating to use. Every time I try to run a Fast Scan, it gets stuck at 0% and never progresses. I’ve restarted the program and even my computer multiple times, but the scan refuses to complete. This makes me worry about whether my system is truly protected. Customer support was slow to respond and didn’t offer a clear solution. For a paid antivirus, this level of functionality is disappointing.

Jamie Dwyer
Dec 06, 2025

I’m disappointed with Sophos Home’s phishing protection. Some dangerous links weren’t blocked, and I only realized the risk after nearly clicking on them. The alerts feel unreliable, and I can’t fully trust the software to keep me safe online. Security is the main reason I use this program, so when phishing links slip through, it’s a serious problem. I hope they improve their detection, because right now it feels inconsistent and frustrating.

Josh tone
Dec 05, 2025

I have not seen any updates of the software being done. And when I tried to log in my work’s VPN, there was a message that my anti virus software hasn’t been updated for a while and was not the latest version. When I asked for Sophos’ support, they said nothing can be done. Very disappointed?

Declan wash
Dec 05, 2025

I am not happy with Sophos Home Premium since the problem derived from it is the consequence that the Internet browsing speed is harmful is not fast due to problems of the same that have not solved today and that the same happens to other customers.

Martin Boyle
Dec 05, 2025