Toll free Number
Website
Working Hrs
24 hours a day, 7 days a week
BBB Rating
A
Office Address
350 Ellis Street Mountain View, CA 94043 United States
Read what others have said :
Compatibility and software conflicts
Norton seems to cause more problems than it solves. Several essential programs on my computer stop working or crash because of the antivirus protection. I’ve spent hours trying to adjust exceptions, but the conflicts continue. Even after updates and reinstalls, the issues persist. Support responses were generic and unhelpful. I expected reliable protection, but instead, I’ve faced constant frustration and interruptions. Definitely disappointing for software that’s supposed to safeguard my system.
Jake Harvie
Dec 06, 2025
Behavioral Protection Issue and Poor Support
I’ve contacted Norton support 5–6 times regarding an unresolved behavioral protection issue. My case was escalated, but support claimed they couldn’t reach me, despite me providing three working phone numbers. I’ve received seven emails stating the same, and then the ticket was closed without resolution. This is by far the worst customer support I’ve ever experienced. The product issue remains, and the support process has been frustrating and completely unhelpful.
Eon Morgen
Dec 05, 2025
Firewall & Network Issues
Norton’s firewall and network protection. Lately, my internet connection has become unstable, and Norton frequently blocks legitimate programs and websites without explanation. This has caused constant interruptions while working and gaming. I contacted customer support, but the solutions were temporary and didn’t address the core problem. For a paid service, I expected reliable protection, but instead, I face constant network issues and frustrating restrictions. Overall, this service has been very disappointing and far below expectations.
Tyman Mills
Dec 05, 2025
Pop-Ups & Poor Customer Experience
I used Norton for a year, and despite their promises, I continued to receive unwanted pop-up ads. Even after trying to disable them and ultimately not renewing my subscription, the pop-ups continued. I deleted all the Norton files I could find, yet the problem persisted. Their business practices seem intrusive and unreliable. I am very disappointed with the service and will never use Norton again. It is frustrating to deal with software that continues to disturb your computer even after you cancel it.
Chris Jorden
Dec 05, 2025