Toll free Number
Website
Founder/CEO
San Jose, California, United States
Working Hrs
24 hours a day online
BBB Rating
A+
Office Address
350 E. Plumeria Drive, San Jose, CA 95134
Based in the US, Netgear creates and markets networking hardware for residences, workplaces, and service providers. Among the many items they sell are security cameras, routers, switches, and modems.
Products:
- Gaming, streaming, and smart home security routers
- Modems and Switches
- Devices with network-attached storage (NAS)
- CCTV
- Software for security and network administration
Our goal is to fully utilize connectivity by providing clever solutions that both entertain and safeguard.
Background: Established in 1996
- California's San Jose serves as the headquarters.
- maintains offices in roughly 22 different nations.
- operates as a service provider, retailer, and business.
Clients: Provides services to enterprises, consumers, and service providers globally.
Read what others have said :
Overheating & Hardware Failure
I purchased a NetGear router expecting solid performance, but overheating became a serious issue within a few months. The device gets extremely hot to the touch even during light use, and after several weeks of this, it began randomly shutting down. Each shutdown disconnects all my devices and disrupts work, streaming, and security systems. Resetting the router only helps temporarily. I contacted customer support and was told to improve ventilation, which did nothing. For the price paid, I expected better hardware durability. Reliability should not be this poor.
Mark Hager
Dec 06, 2025
Slow Internet Speed on Netgear Router
Netgear router with my Frontier internet service. Even with a strong plan, my connection is unstable, pages take forever to load, and streaming constantly buffers. Speed tests show huge drops throughout the day. I contacted Frontier first, then Netgear, and both kept pointing fingers at each other instead of fixing the issue. After hours of troubleshooting, nothing improved. Paying for high-speed internet and getting this kind of performance is extremely frustrating and disappointing.
Sipho Chaine
Dec 05, 2025
WiFi Keeps Dropping Frequently
My internet connection drops randomly throughout the day, making work calls, streaming, and even basic browsing extremely frustrating. The router shows a signal, but suddenly everything disconnects for a few minutes before coming back. This happens multiple times daily with no clear pattern. I’ve reset the equipment, updated firmware, and checked all cables, but nothing fixes it long-term. Support keeps giving the same basic troubleshooting steps without solving the real issue. A stable connection is the bare minimum, and this service fails to deliver that. It’s exhausting dealing with constant interruptions.
Thalente Mbatha
Dec 05, 2025
Modem Compatibility Problems
I bought a Netgear modem specifically to use with my Frontier internet service, but getting it to work has been a nightmare. Even though it was listed as “compatible,” Frontier could not properly provision it, and my connection kept dropping multiple times a day. Speeds were far below what I pay for, and the modem frequently lost sync with the network. Both Netgear and Frontier kept pointing fingers at each other instead of fixing the issue. After hours of troubleshooting and multiple calls, I’m still dealing with unreliable service and no clear solution. Total frustration.
Khuliso Mudau
Dec 05, 2025
Frequently Asked Questions
What is the Netgear customer service number?
You can reach Netgear customer service by calling Netgear or visiting the Netgear support website for live chat assistance.
Does Netgear have 24-7 customer service in the USA?
Get immediate help with device setup, content transfers, and device connectivity from a Netgear specialist online or over the phone, 24/7.
How do I talk to a real person at Netgear?
You can email, use the Live Chat widget, or give Netgear support a call.
Is Netgear service free?
Netgear provides 90-day complimentary technical support after purchase, along with paid plans like Premium Support and Extended Warranty and Support.
Does Netgear charge for tech support?
No, Netgear provides free technical support for ninety days following the purchase of a new or reconditioned unit.