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Hulu

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Average Rating: 2 ★
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Toll free Number

855-738-6978

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Website

www.hulu.com

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Founder/CEO

Jason Kilar, Beth Comstock

schedule
Working Hrs

24 hours a day

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BBB Rating

A+

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Office Address

Los Angeles, California

TV series, movies, and original content are available on the American streaming service Hulu. Hulu offers monthly subscriptions with or without advertisements.
Features Content: TV series, films, and Hulu Originals are among the many types of content available on Hulu.
Subscription packages: Hulu has a number of subscription-based packages, including ad-free and ad-supported ones.
Live TV: You may watch broadcast television stations on Hulu using Live TV.
Audio description: For certain shows, Hulu provides audio description.
Customization: Hulu allows you to alter subtitles and other elements.
 

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Read what others have said :

Audio and Video Sync Problems

★★

The audio and video being out of sync makes Hulu frustrating to use. It happens across different shows and devices. Customer support acknowledged the problem but offered no clear fix. For a paid service, I expected better technical support and faster solutions.

Nesar
Jan 09, 2026

Payment and Billing Errors

★★

I’ve been trying to resolve a billing error with Hulu for weeks. Every time I contact customer support, I get passed around without a clear solution. Technical support isn’t helpful either, and I still see incorrect charges on my account. Very frustrating experience.

Alcester
Jan 03, 2026

Playback and UI Problems

★★

Hulu has been a frustrating experience lately. The playback keeps freezing in the middle of shows, and sometimes the UI lags so badly that I can’t even browse content. I reached out to customer support multiple times, but technical support hasn’t resolved anything. Very disappointing overall.

Zach Werenski
Jan 02, 2026

Streaming Buffering or Lagging

★★

Streaming on Hulu has become nearly impossible. Every time I try to watch a movie, it lags or stops completely. I contacted customer support hoping they could help, but the wait times were long, and the advice didn’t fix the issue. I expected better performance, especially since I pay for this service.

Morris
Dec 28, 2025

Content-Related Issues

★★★

Hulu platform itself is great, but their customer service leaves a lot to be desired. I called multiple times about login issues and buffering problems, and each time I had to explain everything from scratch. There seems to be no follow-up or continuity between representatives. While the staff was polite, the solutions provided didn’t actually fix the issues. Definitely not the kind of support I was hoping for.

Raymond
Dec 24, 2025

Connection & Network Errors

★

Watching Hulu during live broadcasts has become stressful. Streams lag, audio goes out of sync, and sometimes the show just won’t load. I called technical support multiple times, but the troubleshooting steps felt generic and didn’t address the underlying problem. I hope Hulu improves their live streaming infrastructure soon.

Jack
Dec 24, 2025

Device / Compatibility issues

★★

The Hulu app doesn’t work on my tablet at all. I contacted technical support several times, and customer support kept giving generic instructions that didn’t help. Even after following every step, the device still won’t stay connected. Calling the Hulu phone number felt like a waste of time. Extremely disappointed.

Liam
Dec 10, 2025

Live-stream or high-traffic failures / outages

★★

Hulu often fails when many people try to watch live content at the same time. Streams freeze and sometimes disconnect entirely. I reached out to customer support using the Hulu phone number, but technical support wasn’t able to provide a solution. For a premium service, this level of service is unacceptable and frustrating.

Juan
Dec 10, 2025

VPN / proxy issues or location restrictions

Hulu keeps blocking my VPN, and I can’t access my favorite programs while traveling. Tech support was not helpful—they repeated the same instructions over and over without solving anything. Paying for a subscription and not being able to use it properly is extremely frustrating.

Albert Entwine
Dec 09, 2025

Internet / network / connectivity problems

★★

Hulu connectivity issues are unbearable. Even with a strong Wi-Fi signal, videos buffer endlessly or fail to load. I reached out to Hulu tech support via their phone number, but customer support wasn’t helpful and offered no lasting solution. I expected better reliability from this service.

Cooper
Dec 09, 2025

Streaming / playback errors

★★

Hulu’s playback issues make it hard to enjoy any content. Videos freeze, skip, or crash repeatedly. I’ve tried uninstalling and reinstalling the app, but nothing fixes it. For a service that charges monthly, I expect a reliable streaming experience, and Hulu falls short.

Wyatt
Dec 08, 2025

Login / Account access failures

★★

Accessing my Hulu account has become unreliable. The app often logs me out for no reason, and I can’t stream content until I troubleshoot repeatedly. Password resets and multiple device logins don’t solve the problem. Very frustrating and time-consuming.

Mason
Dec 08, 2025

Live-TV, streaming events & outages

★★

I mainly subscribed for live events, but Hulu keeps letting me down. Streams start late, buffer constantly, or crash in the middle of important moments. Outages happen more often than they should, and the app takes forever to recover. It’s frustrating to pay this much and still deal with these issues.

Aston Tuner
Dec 05, 2025

Download & Offline Viewing Issues

★★

Hulu’s offline viewing feature has been a huge disappointment. I download shows expecting to watch them later without internet, but half the time the downloads fail or disappear without warning. On several occasions, episodes showed as “downloaded” but wouldn’t play when I actually needed them. Sometimes the app forces me to reconnect to the internet just to verify content, which defeats the whole purpose of offline viewing. I’ve tried updating the app and re-downloading everything, but the problem keeps happening. For a service that promotes offline access, it’s extremely unreliable and frustrating.

Adam Smith
Dec 05, 2025

Subscription & Plan Issues

★★

Dealing with Hulu’s subscription and plan options has been incredibly confusing and frustrating. I was charged for a plan I never knowingly selected, and trying to downgrade or cancel turned into a long, stressful process. The billing details were unclear, and customer support kept transferring me without giving direct answers. It felt like I was being pushed into staying on a higher-priced plan without proper consent. For a major streaming service, this lack of transparency and support is very disappointing and unfair to customers.

karbin wash
Dec 05, 2025

App & Device Compatibility Issues

★★

Hulu has been the most frustrating streaming app I've ever used. It constantly crashes, freezes, and shuts down for no apparent reason. Customer support tried to blame my TV, saying it was "too old," yet all other streaming apps work perfectly fine. After we got off cable, my husband wanted to use Hulu mostly for hockey, but the experience has been terrible. I often have to restart it five or more times to play a single show. It's very frustrating.

Kim Doggest
Dec 05, 2025

Frequently Asked Questions

What is the Hulu customer service contact number?

Hulu's customer service phone number (855) 738-6978. For immediate assistance, you can also visit Hulu customer Support website.

How can I contact Hulu support if I have a technical issue?

For technical support, you can call Hulu's customer service at 855-738-6978 or visit their official support page for troubleshooting guides and live chat.

Is there a way to contact Hulu for billing inquiries?

Yes, billing inquiries can be handled by calling Hulu's customer service at 855-738-6978 or by visiting the billing section of your Hulu account on the website.

Can I contact Hulu customer service through live chat?

Yes, Hulu offers live chat support available on their website for faster customer service for various inquiries.

What are the operating hours of Hulu customer service?

Hulu customer service is available for 24/4 hours and 7 days of week.

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