Toll free Number
Website
Founder/CEO
Jason Kilar, Beth Comstock
Working Hrs
24 hours a day
BBB Rating
A+
Office Address
Los Angeles, California
TV series, movies, and original content are available on the American streaming service Hulu. Hulu offers monthly subscriptions with or without advertisements.
Features Content: TV series, films, and Hulu Originals are among the many types of content available on Hulu.
Subscription packages: Hulu has a number of subscription-based packages, including ad-free and ad-supported ones.
Live TV: You may watch broadcast television stations on Hulu using Live TV.
Audio description: For certain shows, Hulu provides audio description.
Customization: Hulu allows you to alter subtitles and other elements.
Read what others have said :
Audio and Video Sync Problems
The audio and video being out of sync makes Hulu frustrating to use. It happens across different shows and devices. Customer support acknowledged the problem but offered no clear fix. For a paid service, I expected better technical support and faster solutions.
Nesar
Jan 09, 2026
Payment and Billing Errors
Iâve been trying to resolve a billing error with Hulu for weeks. Every time I contact customer support, I get passed around without a clear solution. Technical support isnât helpful either, and I still see incorrect charges on my account. Very frustrating experience.
Alcester
Jan 03, 2026
Playback and UI Problems
Hulu has been a frustrating experience lately. The playback keeps freezing in the middle of shows, and sometimes the UI lags so badly that I canât even browse content. I reached out to customer support multiple times, but technical support hasnât resolved anything. Very disappointing overall.
Zach Werenski
Jan 02, 2026
Streaming Buffering or Lagging
Streaming on Hulu has become nearly impossible. Every time I try to watch a movie, it lags or stops completely. I contacted customer support hoping they could help, but the wait times were long, and the advice didnât fix the issue. I expected better performance, especially since I pay for this service.
Morris
Dec 28, 2025
Content-Related Issues
Hulu platform itself is great, but their customer service leaves a lot to be desired. I called multiple times about login issues and buffering problems, and each time I had to explain everything from scratch. There seems to be no follow-up or continuity between representatives. While the staff was polite, the solutions provided didnât actually fix the issues. Definitely not the kind of support I was hoping for.
Raymond
Dec 24, 2025
Connection & Network Errors
Watching Hulu during live broadcasts has become stressful. Streams lag, audio goes out of sync, and sometimes the show just wonât load. I called technical support multiple times, but the troubleshooting steps felt generic and didnât address the underlying problem. I hope Hulu improves their live streaming infrastructure soon.
Jack
Dec 24, 2025
Device / Compatibility issues
The Hulu app doesnât work on my tablet at all. I contacted technical support several times, and customer support kept giving generic instructions that didnât help. Even after following every step, the device still wonât stay connected. Calling the Hulu phone number felt like a waste of time. Extremely disappointed.
Liam
Dec 10, 2025
Live-stream or high-traffic failures / outages
Hulu often fails when many people try to watch live content at the same time. Streams freeze and sometimes disconnect entirely. I reached out to customer support using the Hulu phone number, but technical support wasnât able to provide a solution. For a premium service, this level of service is unacceptable and frustrating.
Juan
Dec 10, 2025
VPN / proxy issues or location restrictions
Hulu keeps blocking my VPN, and I canât access my favorite programs while traveling. Tech support was not helpfulâthey repeated the same instructions over and over without solving anything. Paying for a subscription and not being able to use it properly is extremely frustrating.
Albert Entwine
Dec 09, 2025
Internet / network / connectivity problems
Hulu connectivity issues are unbearable. Even with a strong Wi-Fi signal, videos buffer endlessly or fail to load. I reached out to Hulu tech support via their phone number, but customer support wasnât helpful and offered no lasting solution. I expected better reliability from this service.
Cooper
Dec 09, 2025
Streaming / playback errors
Huluâs playback issues make it hard to enjoy any content. Videos freeze, skip, or crash repeatedly. Iâve tried uninstalling and reinstalling the app, but nothing fixes it. For a service that charges monthly, I expect a reliable streaming experience, and Hulu falls short.
Wyatt
Dec 08, 2025
Login / Account access failures
Accessing my Hulu account has become unreliable. The app often logs me out for no reason, and I canât stream content until I troubleshoot repeatedly. Password resets and multiple device logins donât solve the problem. Very frustrating and time-consuming.
Mason
Dec 08, 2025
Live-TV, streaming events & outages
I mainly subscribed for live events, but Hulu keeps letting me down. Streams start late, buffer constantly, or crash in the middle of important moments. Outages happen more often than they should, and the app takes forever to recover. Itâs frustrating to pay this much and still deal with these issues.
Aston Tuner
Dec 05, 2025
Download & Offline Viewing Issues
Huluâs offline viewing feature has been a huge disappointment. I download shows expecting to watch them later without internet, but half the time the downloads fail or disappear without warning. On several occasions, episodes showed as âdownloadedâ but wouldnât play when I actually needed them. Sometimes the app forces me to reconnect to the internet just to verify content, which defeats the whole purpose of offline viewing. Iâve tried updating the app and re-downloading everything, but the problem keeps happening. For a service that promotes offline access, itâs extremely unreliable and frustrating.
Adam Smith
Dec 05, 2025
Subscription & Plan Issues
Dealing with Huluâs subscription and plan options has been incredibly confusing and frustrating. I was charged for a plan I never knowingly selected, and trying to downgrade or cancel turned into a long, stressful process. The billing details were unclear, and customer support kept transferring me without giving direct answers. It felt like I was being pushed into staying on a higher-priced plan without proper consent. For a major streaming service, this lack of transparency and support is very disappointing and unfair to customers.
karbin wash
Dec 05, 2025
App & Device Compatibility Issues
Hulu has been the most frustrating streaming app I've ever used. It constantly crashes, freezes, and shuts down for no apparent reason. Customer support tried to blame my TV, saying it was "too old," yet all other streaming apps work perfectly fine. After we got off cable, my husband wanted to use Hulu mostly for hockey, but the experience has been terrible. I often have to restart it five or more times to play a single show. It's very frustrating.
Kim Doggest
Dec 05, 2025
Frequently Asked Questions
What is the Hulu customer service contact number?
Hulu's customer service phone number (855) 738-6978. For immediate assistance, you can also visit Hulu customer Support website.