Toll free Number
Website
Founder/CEO
Steve Case, Jim Kimsey, William von Meister, and Marc Seriff
Working Hrs
24 hours a day, 7 days a week
Office Address
Santa Clara, California
AOL Mail is a free web-based email service that is offered by AOL, a part of Verizon Communications. It has features like calendar integration and spam screening in addition to standard email functions like sending, receiving, and organizing messages.
Here's a more thorough explanation:
What it is:
AOL, a division of Verizon Communications, provides a free email service called AOL Mail.
- Functionality: It has features like calendar integration, spam filtering, and email management from other services, and it lets users send, receive, and arrange emails.
- Access: You can use mobile apps or the web to access AOL Mail.
- AOL Mail Plus: With fewer advertisements and more options for customization and organization, AOL Mail Plus provides a premium email experience on the AOL mobile app.
- Security is a top priority for AOL Mail, which includes tools like AOL Official Mail to assist detect authentic communications and guard against phishing and scam emails.
- Mobile App: All of AOL's features, including Mail's cutting-edge settings and capabilities, are accessible through the AOL app. You can add accounts, send mail, manage your mailbox, and do a lot more using the AOL Mail app for iOS or Android.
- Customization: When sending emails to your contacts, AOL Mail allows you to choose how you want them to appear. You can personalize each message by sending, forwarding, and responding to messages, creating and using a signature, or selecting a preset typeface.
- Account Management: AOL Mail makes it simple to manage your account information and provides you with a personalized mail experience to interact with friends and family.
Read what others have said :
Storage Issues
Having AOL Email storage issues is annoying. Even after clearing space, I still get warnings that my account is full. Customer support didnât guide me properly, and the call to technical support felt like a waste of time.
Josh English
Jan 09, 2026
AOL Mail Server Problems
I am unhappy with AOL Mailâs server reliability. Messages sometimes disappear, and technical support cannot explain why. Contacting customer support is frustrating as they take too long to respond and rarely solve the problem.
Aaron
Jan 03, 2026
Interface & Browser Compatibility Issues
AOL email platform seems to have serious browser compatibility problems. I canât access some features on Chrome or Firefox. Customer support was polite but lacked the technical expertise to provide a solution. Very disappointing experience overall.
David
Jan 03, 2026
Storage & Performance Issues
The performance of my AOL Email has been terrible recently. Emails get stuck while sending, and the storage limit seems to be mismanagedâI keep getting notifications even though Iâve deleted old messages. I reached out to technical support, and it felt like they werenât listening to my issue at all. I waited hours for a response that ultimately didnât help. Very disappointed.
Matty Beniers
Dec 28, 2025
Inbox & Folder Issues
My emails were going straight to random folders, and some important messages never showed up. Reaching AOL customer support was frustrating, and I had to repeat my problem multiple times. Technical support eventually helped, but the process was exhausting.
Travis
Dec 23, 2025
Email Sending & Receiving Problems
AOL Email has become unreliable lately. My outgoing emails get stuck in the outbox, and incoming messages donât show up on time. I reached out to technical support, but they mostly gave basic steps that didnât solve the issue. Customer support feels outdated for todayâs needs.
Adam Milne
Dec 23, 2025
Attachment Issues
AOL Email has been giving me trouble with attachments. Even small files fail to send, and technical support was slow to respond. Customer support wasnât helpfulâthey couldnât provide a real fix. This makes work communication unnecessarily stressful and frustrating.
Waylon
Dec 11, 2025
Forgotten Password / Account Recovery Issues
AOL password recovery process is confusing and unreliable. When I tried to reset my password, I kept running into errors. Contacting customer support and technical support did not solve anythingâthey gave me generic instructions that didnât work. I expected better service for such a long-standing email provider. Extremely disappointing.
Henry
Dec 11, 2025
Settings & Customization Problems
AOL Email has made basic settings changes frustrating. I tried customizing my inbox layout and filters, but nothing seemed to stick. Every small adjustment required multiple attempts, and I often had to restart the app. I contacted tech support, but their guidance was vague and unhelpful. Customer support seemed overwhelmed and couldnât resolve the problem. Overall, very disappointing experience.
Lincoln
Dec 10, 2025
Account Security Concerns
Iâve repeatedly noticed unusual activity in my AOL Email account. I reached out to tech support multiple times, but customer support seemed slow and ineffective. Itâs concerning that account security feels so poorly managed.
Rowan
Dec 10, 2025
AOL Desktop Gold Problems
AOL Desktop Gold has been nothing but trouble for me. The app loads slowly, freezes randomly, and often crashes right when Iâm trying to check important emails. Even basic features like opening or deleting messages take forever. For a paid service, I expected much better reliability. Very frustrating overall.
Jameson
Dec 09, 2025
Attachment Upload/Download Errors
I keep running into issues whenever I try to open or upload attachments in AOL Email. PDF files wonât download, images fail to load, and sometimes I get random error messages. Iâve cleared my browser and tried different devices, but nothing helps. Itâs really disappointing to deal with such basic problems in 2025.
Adam Zampa
Dec 09, 2025
Browser/Device Compatibility Issues
Using AOL Email on multiple devices has been a constant headache. Mobile access is slow, messages sometimes wonât display correctly, and attachments fail to open on certain browsers. Logging in from a new device often triggers unnecessary security checks. Overall, itâs a very inconsistent and frustrating experience.
Conor Williamson
Dec 06, 2025
Worst customer service ever
I have been an aol customer for over 30 years, but according to them my email address doesn't exist. There is no contact number and the aol chat is only available to approved email addresses (which I do not have apparently). Their emails bounce back from an unmonitored account therefore there is absolutely no way of getting through to them. People have laughed at me for years for sticking with aol, now I know why. Totally useless!
Conor Williamson
Dec 04, 2025
Login & Access Problems
Access to AOL email suddenly failed after a routine sign-in, showing suspicious activity alerts without any clear reason. Identity verification never completed, even with correct details. Customer service offered limited help and slow follow-ups. Missed emails affected personal and professional communication, making the entire experience extremely frustrating.
Jack Waller
Dec 04, 2025
Spam & Junk Mail Problems
Spam and junk mail issues on AOL email keep getting worse despite repeated reports. Fake promotions, phishing links, and random ads dominate the inbox daily. Even after marking messages as spam, they reappear constantly. Customer service rarely provides a permanent solution, making the overall email experience frustrating and unsafe.
Phil Roper
Dec 04, 2025
Frequently Asked Questions
What is the Aol Email customer service number?
You can reach Aol Email customer service by calling Aol Email or visiting the Aol Email support website for live chat assistance.
Does Aol Email have 24/7 customer service in the USA?
Yes, Aol Email provides customer care in the USA around-the-clock. You can reach them by phone at 1-800-827-6364 or by online chat.
Does Aol Email charge for tech support?
While Aol Email does give premium tech support choices like "AOL 24x7 Live Support Plus" and "Assist by AOL," all members can also get free email-based support.
How do I talk to a real person at Aol Email?
You can chat with an agent online at https://help.aol.com/contact/ or call 1-800-827-6364 for basic support or 1-800-358-4860 for premium support to speak with a real person at AOL Email.
Is there a service fee for AOL Email?
Some AOL Email services, such as ad-free email and technical help, have a monthly fee, even though AOL Mail is free.